This e-mail address should be used for genuine, urgent passport applications only. For general passport enquiries (please call the General Passport Enquiry line on 1-900 285 7277, operated by ABTRAN e-care and Fulfilment). Please provide your full name, date of birth and the tracking number of the envelope (UPS, FedEx etc.) sent to this office.
All applicants sending in passport applications (genuine, urgent passport applications) should address their envelopes to the appropriate Team for action (A through F = Blue Team; G through O = Green Team and P through Z = Red Team), depending on their surname.